YOUR TRUSTED DIGITAL PARTNER
Refund Policy
This policy applies only to the approved public services listed below.
Approved Public Services
Banking Services
AEPS, DMT, Payout
Recharge Services
Mobile Recharge, DTH Recharge, FASTAG
Bill Payment Services
Electricity, Water, Loan EMI, Insurance, LPG Gas, Municipal Tax, Credit Card, Postpaid, Broadband, Education Fees, Landline, Housing
Travel & Booking
Trains, Bus, Flight, Hotels, Holiday Packages
Insurance Services
Bike Insurance, Car Insurance, Health Insurance
Service Reports
Ledger Report, AEPS Report, AEPS Cash Deposit Report, Bill Payment Report, Recharge Report, DMT Report, E-KYC Statement, Verification Statement
Successful Services
A successfully completed recharge, bill payment, transfer, payout, booking, insurance transaction, report or statement request is generally not refundable merely because a user changes their mind.
Failed, Pending or Duplicate Transactions
If a transaction fails, remains pending or is duplicated, resolution depends on the final status and the applicable bank, operator, biller, insurer, travel provider or service partner. An eligible reversal or refund is processed only after confirmation from the relevant provider.
Incorrect Details
Users must verify all details before submitting a request. A refund cannot be promised when a service is processed successfully using incorrect information supplied by the user.
Cancellation
Train, bus, flight, hotel, holiday-package and insurance cancellations are subject to the applicable provider’s terms, deductions and eligibility rules.
Raise a Grievance
Keep the transaction reference and relevant proof, then use the contact details below.
Contact & Grievance
JALA SAI E-SERVICE CENTRE
Contact No.: +91 6351568170
Email: ezeepay123@gmail.com
Office Address:
Office 6, 1st Floor, Indira Gandhi Shopping Centre, Station Road, Valsad, Gujarat 396001, India
Office Hours:
Monday to Saturday, 10:00 AM to 6:00 PM
Sunday closed
Aapke Saath, हर कदम